Shipping & Returns

Welcome to Otakukai! We're thrilled to share our love for anime, manga, and Otaku culture through our unique home decor products. Here’s all you need to know about our shipping and returns policies.

Shipping Information

  • Domestic Shipping (U.S.):
    Orders within the U.S. typically take 3 to 5 business days to arrive once shipped. You will receive tracking information via email so you can follow your order every step of the way.

  • International Shipping:
    For orders outside of the U.S., shipping times range from 7 to 15 business days, depending on your location. Please note that customs and import duties may apply, and they are the responsibility of the customer.

  • Processing Time:
    All orders are processed within 1 to 2 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Rates

  • Shipping costs are calculated at checkout and depend on the weight, dimensions, and destination of the order.
  • Free shipping may be available for select promotions or specific order thresholds, so stay tuned for our special offers!

Returns & Exchanges

At Otakukai, we want you to love your new decor. If for any reason you are not satisfied with your purchase, we’re here to help.

  • Returns:
    You have 30 days from the date of delivery to return your item. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. To initiate a return, please contact our customer service team at otakukai.store@gmail.com with your order number and reason for the return.

  • Refunds:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7 to 10 business days.

  • Exchanges:
    We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at otakukai.store@gmail.com, and we will guide you through the process.

Non-Returnable Items:

  • Gift cards
  • Items marked as final sale
  • Custom or personalized items

Shipping Costs for Returns

Customers are responsible for paying return shipping costs unless the item received was damaged or defective.

If you have any questions about shipping or returns, feel free to reach out to our customer support team. We’re here to ensure your Otakukai experience is as smooth as possible!