FAQS

Welcome to the Otakukai FAQ page! Here, we’ve compiled the most common questions about our store, products, and policies to help you have the best shopping experience. If you still have questions, feel free to reach out to us!

1. What is Otakukai?

Otakukai is an online store that specializes in home decor products with a unique twist—each item is designed with a love for anime, manga, and Otaku culture. Our goal is to bring your favorite fandoms into your home through stylish, high-quality decor.

2. What type of products do you sell?

We offer a wide variety of home decor items, including wall clocks, rugs, mirrors, lamps, and much more, all infused with anime, manga, and Otaku culture themes. We aim to make your home a reflection of your passion for these beloved worlds.

3. Where do you ship?

We ship domestically within the U.S. and internationally to most countries. For more detailed information, please visit our Shipping & Returns page.

4. How long does shipping take?

• U.S. Orders: Typically, it takes 3 to 5 business days.
• International Orders: Shipments outside the U.S. take 7 to 15 business days. Please be aware that customs processing can sometimes delay delivery.

5. What are the shipping costs?

Shipping costs vary depending on your location and the size of your order. You will see the calculated shipping fee at checkout. Occasionally, we offer free shipping promotions, so keep an eye out!

6. Can I return or exchange an item?

Yes, we offer a 30-day return policy. Items must be unused, in their original condition, and returned in the original packaging. For more information, please visit our Shipping & Returns page.

7. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately at otakukai.store@gmail.com. We will arrange for a replacement or a full refund.

8. Do you offer custom or personalized products?

At this time, we don’t offer custom designs. However, our collection is constantly growing with new and exciting products, so check back often for updates.

9. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the status of your delivery in real time.

10. Do you offer gift cards?

Yes, we offer gift cards in various amounts. They make the perfect present for any Otaku fan to personalize their space with unique home decor.

11. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. After that, the order is processed, and we may not be able to make changes. Please reach out to otakukai.store@gmail.com as soon as possible if you need assistance.

12. How do I contact Otakukai?

You can reach us via email at otakukai.store@gmail.com. We are always happy to help with any inquiries or issues.

Still have questions?
Feel free to reach out to our team or use the contact form on our website. We are here to help you make your home as Otaku-inspired as possible!